Contact

Customer service

We are here to help you.
A question about a creation, an order, a delivery, or a return? Write to us: we take the time to read every message and reply to you with care.
Behind Titlee, there is no impersonal platform or long automated response. There is a small team, real people, and a desire to simply find a solution.

Contact us

You can write to us at: contact@titlee.fr
To allow us to respond quickly, please remember to specify, when helpful:

  • Your name; ;
  • your order number; ;
  • the email address used for the purchase; ;
  • a few photographs if your request concerns a product received.

We will get back to you as soon as possible, Monday through Friday, excluding public holidays.

A question before ordering?

Are you hesitating between two models, do you want to know the length of a necklace, the color of a stone, or check if a piece of jewelry will be suitable for a gift?
Write to us. We will be happy to assist you before you order.
You can also check our page Frequently asked questions, which compiles the answers to the most common requests.

A question about your order?

If you wish to modify or cancel an order, please contact us as soon as possible.
When preparation has not yet begun, we will do our utmost to accommodate your request. Once the order has been shipped, it is unfortunately no longer possible to modify or cancel it.
For any request, please provide your order number so that we can find it quickly.

Track a delivery

As soon as your order is shipped, you will receive an email containing a tracking number.
If you cannot find this message, please check your spam folder.
If you experience any difficulties with the delivery of your package, you can contact us at contact@titlee.fr by providing us with your order number.

A problem with reception?

Each order is carefully prepared and checked before dispatch. Despite all our care, an incident may exceptionally occur during preparation or transport.
If your order arrives incomplete, damaged, or does not match what you ordered, please contact us as soon as possible.

To help us understand the situation, please attach:

  • your order number; ;
  • a problem description; ;
  • photographs of the product and, where applicable, the parcel and its packaging.

We will review your request and offer you the most suitable solution.

Returns and refunds

You have 14 days from the receipt of your order to exercise your right of withdrawal.
Before any return, we invite you to write to us at contact@titlee.fr so that we can provide you with the procedure to follow.

Products must be returned:

  • unworn and unused ;
  • in their original state; ;
  • complete, with their packaging and any accessories.

Unless we have made an error or the product is defective, return shipping costs are your responsibility.
All information is available on our page Shipping & Returns.

Maintenance and repair

Titlee jewelry is designed to be worn for a long time. Like all jewelry, it may nevertheless require a little care to maintain its shine.
Is your jewelry damaged or in need of repair? Send us a few photographs along with your order number, if you still have it. We will assess the possibility of a repair and let you know the applicable conditions.
The feasibility of a repair depends in particular on the model, its age and the availability of components.

Need help?

Write to us at contact@titlee.fr.
Behind Titlee, there is a small team — and above all, real people — who take the time to read every message and find the most accurate answer.