Shipping & Returns
Every order is prepared like a gift. Whether it is a piece of jewelry you are treating yourself to or a present intended for someone else, we bring the same care to its preparation.
Every order is carefully packaged before leaving our workshop to ensure it reaches you in the best possible condition, whether in France or on the other side of the world.
Preparing your order
Orders are prepared in our workshop Monday through Friday (excluding public holidays).
The usual preparation time is 2 to 5 business days.
During periods of high activity (such as Christmas, collection launches, or special events), processing times may be slightly extended. Should this be the case, we will notify you as soon as possible.
Delivery methods
Orders are shipped by recognized carriers to ensure reliable and secure delivery.
Depending on your destination country, we offer in particular:
- Colissimo
- UPS/FEDEX or DHL
The available delivery method or methods are automatically suggested to you when you confirm your order.
Delivery times
Delivery times depend on the chosen carrier as well as the destination country.
The estimated delivery time is indicated when choosing the delivery method, before the confirmation of your order.
These delivery times are estimated and may exceptionally be extended due to circumstances beyond our control (customs formalities, weather conditions, industrial action, peak carrier activity periods, etc.).
Free delivery
Shipping is free for purchase amounts starting from a threshold defined according to the destination country.
When your order is eligible, free shipping is automatically applied at checkout.
Delivery fees
Shipping costs are automatically calculated based on:
- of the destination country; ;
- depending on the chosen delivery method; ;
- of your order amount.
They are clearly indicated before final validation of your order.
Delivery outside the European Union
Titlee ships its orders to many countries around the world.
For deliveries outside the European Union, customs duties, local taxes, or import fees may be requested by the authorities of the destination country.
These fees are not included in your order total and remain exclusively the responsibility of the recipient.
We invite you to check with the competent authorities in your country before placing an order.
Order Tracking
As soon as your order is shipped, you will receive a confirmation email containing a tracking number. You can thus track the progress of your package at every step of its journey.
If you cannot find this email, please check your spam folder before contacting us.
Lost or damaged parcel
If your package appears lost or arrives visibly damaged, we invite you to contact us as soon as possible at the address: contact@titlee.fr
We will do our utmost to find a solution quickly.
Need help?
If you have any questions regarding your delivery or order tracking, please feel free to contact us.