FAQ
Do you have a question?
Below you will find the answers to the most frequently asked questions regarding orders, delivery, Titlee jewelry, and returns.
If you cannot find the answer you are looking for, please feel free to write to us at contact@titlee.fr. We will be happy to help you.
Commands
Can I modify or cancel my order?
If your order has not yet been prepared, we will do our best to modify or cancel it. Contact us as soon as possible at contact@titlee.fr. Unfortunately, once the order has been shipped, it is no longer possible to modify it.
I have not received the order confirmation email.
Check your spam folder first.
If you still cannot find your order confirmation, contact us at contact@titlee.fr by indicating your name and, if possible, the date of your order.
Can I have my order delivered to another address?
Yes. You can provide a delivery address different from your billing address at the time of your order.
Delivery
Which countries do you deliver to?
Titlee ships its orders to many countries around the world.
Available destinations are suggested automatically when you validate your order.
How long does it take to receive my order?
Orders are generally prepared within 2 to 5 business days.
The estimated delivery time then depends on the chosen carrier and the destination country. It is indicated before you confirm your order.
How can I track my package?
As soon as your order is shipped, you will receive an email containing a tracking number.
You can track your package directly on the carrier's website.
Will I have to pay custom duties?
For deliveries outside the European Union, customs duties or local taxes may be requested by the authorities of the destination country.
These fees remain the responsibility of the recipient.
Titlee jewelry
Are the jewelry pieces made in France?
Yes. Titlee jewelry is made in small batches and carefully assembled in Paris.
We work with specialized French workshops and artisans to promote local know-how.
Are the stones natural?
When our creations include stones, they are natural stones.
Their color, shades, or inclusions may vary slightly from one piece of jewelry to another. These particularities are part of their charm and make each piece unique.
How to care for my jewelry?
To preserve its lasting shine, we recommend avoiding contact with water, perfume, cosmetics, and household products.
When you are not wearing it, keep your jewelry away from moisture, preferably in its box or pouch. You can find more tips on our Warranty & Care page.
Are the jewelry pieces covered by a warranty?
Yes. All our jewelry comes with the legal guarantees provided by French regulations.
If you notice a defect, contact us so that we can find the most suitable solution.
Returns
Can I return an item?
Yes. You have a period of 14 days from receipt of your order to exercise your right of withdrawal, in accordance with current regulations.
Items must be returned in their original condition.
When will I be refunded?
The refund is issued within a maximum of 14 days after receipt and verification of the returned product(s).
It is processed using the same payment method that was used for your order.
Are return shipping fees covered?
Unless there is an error on our part or a defective product, return shipping costs remain the responsibility of the Customer.
Payment
Is the payment secure?
Yes. All transactions are secured through our payment provider PayPal Checkout.
At no time do your bank details pass through or are they stored by Titlee.
What payment methods do you accept?
You can pay for your order:
- by credit card via PayPal Checkout ;
- with a PayPal account.
Can't find the answer to your question?
Write to us.
Behind Titlee, there is a small team – and above all, real people – who take the time to read every message and respond to it.