TERMS AND CONDITIONS OF SALE
The following dispositions establish the terms and conditions of sale of the products proposed by the SAS TITLEE on its website: www.titlee.fr. TITLEE is a company with a share capital of €71,000, the headquarters of which are located at: 29 rue des Gravilliers, 75003 PARIS. It is registered with the Parisr Trade and Companies Register under the SIRET number 81527089700037. Accepting the Terms and conditions of sale and clicking on “Submit payment” means you definitively confirm your order. The company TITLEE makes the sale of product(s) impossible without prior acceptance of the clauses below.
Article 1. Scope of application and modification of the terms and conditions of sale
The present conditions aim to define the sales terms between TITLEE and the customer, from order to services, including payment and delivery. They govern all the necessary steps for placing an order and provide for a follow-up of the order between the contracting parties. TITLEE reserves the right to adapt or modify the present terms and conditions of sale at any time. In that case, the terms and conditions of sale prevailing at the date of the order will apply.
Article 2. Products
Our product offers are subject to available stock. These products are those for sale on the day and date on which the user visits the website. When the product is unavailable, it is mentioned on the website. Otherwise, should an error occur, TITLEE commits to emailing the customer as soon as possible. If the product has already been paid for, TITLEE commits to refunding the customer at the price of the goods. The products for sale are described and presented with the utmost accuracy. However, should errors or omissions occur regarding this presentation, TITLEE cannot incur liability. Photographs and texts illustrating products are not contractual.
Article 3. Price
The prices are indicated in Euro. They take into account the VAT applicable in France. Should the VAT rate be modified, these changes would have an impact on the price of goods. TITLEE reserves the right to amend the prices at any time. However, these prices cannot be modified once the order has been completed. The indicated prices do not take into account shipping costs that will be added on to the total amount of the order and will be specified to the customer upon final confirmation of his order. Delivery in mainland France occurs in an average of 2 to 5 days from the reception of the order by TITLEE, notwithstanding any fortuitous event or force majeure that would delay the delivery independently from the will and diligences of TITLEE. Its amount is subject to the country of delivery and the means of transport chosen. The products remain the property of TITLEE until payment in full.
Article 4. Order
Placing an order
The customer who places an order directly on the website www.titlee.fr will have to follow the following procedure: the customer will first and foremost create a client account. The customer will then choose the different products he takes an interest in and will successively click on the link “Add to cart”. At any time, the customer will have the possibility of either obtaining a summary of the selected products by clicking on “My cart” or pursuing his purchases. The customer will complete his order by clicking on “Submit payment”. In order to confirm his order properly, the customer will need to complete the following fields: title, surname, first name, complete delivery/invoice address, email and phone number. The customer then specifies the chosen delivery mode. The order can only be registered on the website if the customer identifies himself by entering his email address and his password that are strictly personal to him. Once the user is identified, he will have to confirm the delivery address. An order form will then appear summing up: the nature, the quantity and the price of the products selected by the user as well as the chosen payment method, the user’s details and the delivery address for the parcel. Any order implies acceptance of price and description of products available for sale.
Confirming the order
The order is confirmed once the Terms and Conditions of Sale have been read and approved and all the fields duly completed by the customer. The order is final when the customer clicks on “Submit payment”. Payments are made by credit card only. The customer confirms his address, the product (s) and the total price of his order, shipping costs included. The customer will need to supply his credit card number, its expiry date and the 3-digit security code located on the back of the card. In every case, whatever the payment method chosen by the customer, TITLEE will acknowledge receipt of the order as soon as it has been confirmed by email. TITLEE reserves the right to cancel or refuse any order from a customer with whom there is a dispute relating to the payment of a previous order.
Article 5. Payment and transaction security
The amount due by the customer is the amount indicated on the TITLEE order confirmation. In order to ensure payment security, the website TITLEE uses the secured payment service via PayPal. Confidential data (the 16-digit card number, its expiry date and the 3-digit security code) are directly transferred encrypted to the payment platforms concerned without being routed via the TITLEE terminals. In any case, TITLEE reserves the right to cancel or refuse any order or delivery for a customer with whom there is a dispute, total or partial non-payment of an order, refused credit card payment, or for other reasons that TITLEE will reserve the right to explain to his client. TITLEE will under no circumstances be held liable in this respect. When the order is confirmed, the payment request is routed in real time to the secured payment manager. The latter addresses an authorisation request to the credit card network. The electronic payment manager delivers an electronic certificate.
Article 6. Guarantees
Any product can be exchanged or refunded except mentioned otherwise. The exchange or refund must occur within 7 days after the delivery or collection date. The goods must imperatively be returned within this timeframe in their original packaging with the return form to the following address: TITLEE, 29 rue des Gravilliers, 75003 PARIS.
It is compulsory for the client to make a return request by online form in order to obtain a return authorisation number. For exchanges, a sticker will need to be affixed to the parcel. Any damaged goods that have not been subject to remarks or express reservations by the client upon delivery will be refused. In order to be accepted by TITLEE, goods and original packaging must be returned in their original state. Only goods returned in their original packaging will be accepted. TITLEES reserves the right to accept or turn down returned goods according to their qualitative state. All goods are subject to a contractual guarantee, which does not preclude the legal guarantee provided by articles 1641 et seq. of the Civil Code. For all goods, the user benefits from a legal guarantee allowing him to return goods delivered defective in accordance with articles L-211-4 et seq. of the Commercial Code.
Exchange: All the goods from the website www.cinqpoints.com are exchangeable if available in stock. You just need to mention the desired goods to exchange in your return request. We will accept it upon reception of your return, depending on availability. If the amount of new order is higher, the customer will have to include in the exchange request payment of the outstanding amount by cheque. On the opposite, If the amount of the new order is lower than the initial amount, the customer will receive a refund for the difference directly on his credit card.
To return goods, you just need to observe the following instructions:
Send an email to firstname.lastname@example.org and wait for a return message with instructions. Use the original packaging to return the product. Send your parcel to the following address: TITLEE, 29 rue des Gravilliers, 75003 PARIS.
Titlee recommends to the customer to make the return of its products in follow-up colissimo, with a recommendation or additional insurance guaranteeing it, where appropriate, compensation of the products to the extent of their real market value in the event of the theft or loss of that good.
The returned product must be in its original condition and packaging. It must not have been used, or have undergone any deterioration, however minimal and be in a state of perfect cleanliness.
This right of withdrawal is exercised without penalty, with the exception of return costs which remain at the customer’s expense.
Refund: A refund can also be requested within 10 days from the date your complaint was received if the goods were purchased on the website www.titlee.fr.TITLEE commits to refunding the customer within a maximum 30 days by PayPal or credit card, according to the way the payment was firstly made. In any case, any exchange or refund request will have to be made by email. All goods are subject to a contractual guarantee, which does not preclude the legal guarantee provided by articles 1641 et seq. of the Civil Code.
Article 7. Intellectual property
All the elements on the TITLEE website, such as visuals, including the underlying technology, are protected under copyright, trademark or patent law. They are the exclusive property of www.titlee.fr. Any person who has a personal website and wishes, for his personal use, to place a simple link pointing directly to the TITLEE website, must imperatively seek prior authorisation from TITLEE. Furthermore, any hypertext link to the TITLEE website and primarily using framing, deep-linking, in-line linking technique or any other deep-linking techniques is formally prohibited. In any case, any link, even tacitly authorised, will be removed at the request of TITLEE. Hypertext links may refer to other websites than www.cinqpoints.com. The latter cannot be held responsible if the content of these websites contravened the legal and regulatory measures in force.
Article 8. Information technology and liberties
To perform its activities, TITLEE reserves the right to collect users’ nominative data, namely via “cookies”. The consumer acknowledges having knowledge of this matter. Indeed, automated processing of personal data, including the management of user email addresses, is subject to a declaration to the CNIL (French Data Protection Authority) under the number 1304809. In any case, and in accordance with law of January 6th, 1978, the consumer also has a right to access and rectify information concerning him contained in the files of the company TITLEE.
Titlee undertakes not to disclose to third parties the information provided by customers on the site. These are confidential. They will be used by its internal services only for the processing of your order and only to strengthen and customize the communication especially by letters/ emails of information as well as as as part of the customization of the site according to preferences users' findings.
In accordance with the French Data Protection Act of 6 January 1978, you have the right to access, rectify, modify and delete your personal data.
You can exercise this right by sending us a letter to the following address: Titlee – 29 rue des Gravilliers -75003 Paris France.
Article 10. Customs duties
Any order placed on the website and delivered outside mainland France is likely to be subject to potential taxes and customs duties which are applicable when the parcel reaches its destination. These customs duties and potential taxes linked to the delivery of goods are to be paid by the customer and are his responsibility. TITLEE is under no obligation to verify and inform his customers of customs duties and taxes applicable. To get to know them, it is up to the customer to obtain the information from the relevant authorities in his country. Disagreements / APPLICABLE LAW: The language of the present terms and conditions of sale is French. The present contract is subject to French law. In case of litigation with a customer, French courts will have sole jurisdiction.
Article 11. Entire agreement
The present terms and conditions of sale and the order summary sent to the customer represent the entire contract and constitute the entirety of the contractual relations between the parties.
Article 12. Delivery
The products are dispatched with the supporting invoice to the delivery address indicated by the customer at the time of his order. All orders confirmed before 1pm are dispatched within 3 business days. The delivery deadlines mentioned are indicative delivery dates as of the day following the order confirmation by the customer and correspond to product processing and delivery deadlines. They cannot be binding. TITLEE therefore cannot be held responsible should there be an important delay in the delivery attributed to postal services or transport means, or in case of loss of the ordered products or strike. The risks of transportation are borne by the customer. He will need to address a potential complaint to the postal services or the transporter within three business days following the delivery. Notwithstanding this, despite all the care taken byTITLEE for the preparation of the parcels, it may happen that one product is missing. Likewise, following the transport of the parcel, one of the products may be defective. Which is why, upon receipt of the parcel, the customer will check the conformity of the received products. Any anomaly concerning the delivery (missing or broken product, damaged parcel) will imperatively need to be notified, on the day of the delivery or at the latest the first business day following the delivery, to TITLEE customer service, by recorded letter (addressed to TITLEE, 29 rue des Gravilliers, 75003 Paris, France). Each customer can track his parcel via the heading “My Account”. Any claim made after this delay will be rejected and TITLEE will not be held liable. TITLEE reserves the possibility of asking the client to return the damaged goods. If the aforementioned conditions are fulfilled, TITLEE will then proceed to an exchange / refund of the damaged goods, or dispatch the missing goods (subject to the merits of the customer claim).
Delivery timescales and costs
The deadlines indicated are indicative delivery times from our transporters in business days. Standard = la Poste (tracked colissimo). Express = DHL/Fedex with delivery against signature. All products presented on the website correspond to our real-time and immediate availabilities. All prices are in euros. The tracked colissimo is delivered by la Poste in 2 to 5 business days (for mainland France). It is delivered to the delivery address indicated on your order confirmation. If the customer is absent at the time of the delivery, the postman will leave a delivery notice, mentioning the withdrawal conditions (place and deadline). The parcel usually remains at the place of withdrawal for 15 days. You will be able to track your parcel on www.colisposte.net. In order to obtain your colissimo tracking number, please fill in our online form. indicating your first name and surname. If you have not received your tracked colissimo after 5 days and no delivery notice was left, remember to check the situation of your parcel on the coliposte website.
Damaged parcel: We request that you do not take delivery of a damaged parcel (cardboard box bearing visible marks of opening and/or deterioration): you must imperatively refuse it since parcels leaving TITLEE warehouses are always impeccable and they should be delivered to you in the same state. If a damaged parcel was left in your letter box or that your caretaker took delivery of it, the parcel is considered as “accepted in its condition”. If no claim has been made, we will not be able to take into account the potential losses nor proceed to compensation. You can also contact us for any additional information concerning your parcel, your orders, our products or our brands via our online form. Or, for any other request concerning partnerships, the press or any other request, write to us using the online form on our website.
Article 13. Governing law and jurisdiction
Any relation generating from the connexion and/or the use of the present website are subject to French law. The competent courthouse in case of litigation will be Paris courthouse.
Article 14. Company details
The headquarters of the company TITLEE are located at 29 rue des Gravilliers, 75003 PARIS, France. The intercommunity VAT No is FR92815270897.